Shipping and Returns

    AUSTRALIA:

    Enjoy free standard shipping (orders over $300) and free returns within Australia!

    Christmas Delivery 
    To ensure you receive your new shoes or holiday gifts by the 25th of December, please make sure to place your order before the below cut off dates:

    LOCATION STANDARD POST CUT OFF EXPRESS POST CUT OFF
    NSW, ACT, QLD, SA, TAS 15th December 21st December
    WA 8th December 20th December
    NT 8th December 16th December

    Shipping -

    REGION DELIVERY CART
    VALUE
    SHIPPING COST




    Australia
    Standard

    (2-6 business days)
    $0 -$299 $10
    $300 + FREE
    Express

    (1-2 business days)
    $0 -$175 $13
    $176 + $20

    Christmas Returns 
    We have extended our returns window. Any items purchases after 1st Dec, are eligible for return/store credit until 15th Jan 2023 (excluding items as below in our returns section) Please follow the below process to initiate a return.

    Returns -

    • We are able to process refunds or store credit notes (excluding any shoe care products by Collonil or The Well Heeled, books, candles and earrings)
    • Any Items marked down from original price in our SALE section are only eligible for store credit note and cannot be refunded.
    • Earrings cannot be returned due to hygiene reasons.
    • Items marked FINAL SALE cannot be returned or exchanged (unless deemed faulty)
    • Contact hello@thenowherenation.com within 7 days of arrival of shoes and we will email return label 
    • Items must not be worn or damaged - shoes with marked or scratched soles or that are not in a saleable condition will not be accepted
    • Must be in all original packaging
    • You will be refunded or issued your credit once we receive the return.

    For any items deemed to be faulty or not up to standards by customers, please contact us at hello@thenowherenation.com and we will deal with this on a case by case basis.

    INTERNATIONAL:

    Christmas Delivery

    LOCATION STANDARD POST CUT OFF EXPRESS POST CUT OFF
    New Zealand
    2nd December
    9th December
    US & Canada 1st December 9th December
    UK & Ireland
    2nd December
    5th December
    Asia
    28th November
    5th December
    Europe 28th November
    5th December
    Rest of the world
    21st November
    28th November


    Duties and taxes applied by customs at the destination country are not included and will be the responsibility of the customer. 

    Shipping -

    REGION DELIVERY CART
    VALUE
    SHIPPING COST




    New Zealand
    Standard

    (9-15 business days)
    $0 -$175 $20
    $176 + $30
    Express

    (5-10 business days)
    $0 -$175 $30
    $176 + $50




    US & Canada
    Standard

    (10- 25 business days)
    $0 -$175 $25
    $176 + $50
    Express
    (5-10 business days)
    $0 -$175 $40
    $176 + $65




    UK & Ireland
    Standard

    (12 - 24 business days)
    $0 -$175 $30
    $176 + $55
    Express

    (9 -18 business days)
    $0 -$175 $40
    $176 + $70




    Asia
    Standard

    (10- 20 business days)
    $0 -$175 $20
    $176 + $45
    Express

    (6-12 business days)
    $0 -$175 $35
    $176 + $60




    Europe
    Standard

    (10 - 20 business days)
    $0 -$175 $30
    $176 + $65
    Express

    (7 - 14 business days)
    $0 -$175 $45
    $176 + $80




    Rest of The World
    Standard

    (10 - 30 business days)
    $0 -$175 $30
    $176 + $65
    Express

    (10- 20 business days)
    $0 -$175 $45
    $176 + $80


    Christmas Returns 
    We have extended our returns window. Any items purchases after 1st Dec, are eligible for return/store credit until 15th Jan 2023 (excluding items as below in our returns section) Please follow the below process to initiate a return.

    Returns -

    International returns are at the cost of and remain the responsibility of the customer until they reach us.

    • We are able to process refunds or store credit notes on full price items.(not available on any shoe care products by Collonil or The Well Heeled, book, candles or earrings)
    • Any items purchased on sale (or as part of our Last Chance catalogue - 20% off) are only eligible for a credit note and cannot be refunded.
    • Contact hello@thenowherenation.com within 7 days of arrival of order to notify of return.
    • Items must not be worn or damaged - shoes with marked or scratched soles or that are not in a saleable condition will not be accepted
    • Must be in all original packaging
    • You will be refunded or issued your credit once we receive the return.
    • If the value of your order being returned exceeds $1,000 AUD, you will be charged import duties & taxes. This amount will be deducted from your refund.
    For any items deemed to be faulty or not up to standards by customers, please contact us at hello@thenowherenation.com and we will deal with this on a case by case basis.

    Returns should be sent to:

    The Nowhere Nation

    Shop 2/706 Military Road,
    Mosman, New South Wales,
    Australia 2088

    +61 480 139 161
     
    * We cannot guarantee arrival times.