SHIPPING INFORMATION

Please find shipping rates and time frames below.

WITHIN AUSTRALIA

  • 2-6 business days*
  • Free on orders over $300
  • $10 cost for orders less than $300

*All orders are posted using Australia Post. We cannot guarantee delivery times

  • 1-2 business days*
  • $13 cost for orders under $175
  • $20 cost for orders over $175

*All orders are posted using Australia Post. We cannot guarantee delivery times

INTERNATIONAL

Standard Shipping

  • 9-15 business days*
  • $20 for orders under $175
  • $30 for orders over $175

Express Shipping

  • 5-10 business days*
  • $30 for orders under $175
  • $50 for orders over $175

PLEASE NOTE: Duties and taxes applied by customs at the destination country are not included and will be the responsibility of the customer. 

*All orders are posted using Australia Post and delivery times are not guaranteed.

Standard Shipping

  • 10-25 business days*
  • $25 for orders under $175
  • $50 for orders over $175

Express Shipping

  • 5-10 business days*
  • $40 for orders under $175
  • $65 for orders over $175


PLEASE NOTE: Duties and taxes applied by customs at the destination country are not included and will be the responsibility of the customer. 

*All orders are posted using Australia Post and delivery times are not guaranteed.

Standard Shipping

  • 12-24 business days*
  • $30 for orders under $175
  • $55 for orders over $175

Express Shipping

  • 9-18 business days*
  • $40 for orders under $175
  • $70 for orders over $175

PLEASE NOTE: Duties and taxes applied by customs at the destination country are not included and will be the responsibility of the customer. 

*All orders are posted using Australia Post and delivery times are not guaranteed.

Standard Shipping

  • 10-20 business days*
  • $20 for orders under $175
  • $45 for orders over $175

Express Shipping

  • 6-12 business days*
  • $35 for orders under $175
  • $60 for orders over $175

PLEASE NOTE: Duties and taxes applied by customs at the destination country are not included and will be the responsibility of the customer. 

*All orders are posted using Australia Post and delivery times are not guaranteed.

Standard Shipping

  • 10-20 business days*
  • $30 for orders under $175
  • $65 for orders over $175

Express Shipping

  • 7-14 business days*
  • $45 for orders under $175
  • $80 for orders over $175

PLEASE NOTE: Duties and taxes applied by customs at the destination country are not included and will be the responsibility of the customer. 

*All orders are posted using Australia Post and delivery times are not guaranteed.

Standard Shipping

  • 10-30 business days*
  • $30 for orders under $175
  • $65 for orders over $175

Express Shipping

  • 5-10 business days*
  • $45 for orders under $175
  • $80 for orders over $175

PLEASE NOTE: Duties and taxes applied by customs at the destination country are not included and will be the responsibility of the customer. 

*All orders are posted using Australia Post and delivery times are not guaranteed.

RETURNS INFORMATION

Please refer to the below information for our returns policy, depending on where you are located.

In store Purchases

Please note: Any purchases made in store/in person can only be returned for a store credit or exchange within 7 days of purchase unless otherwise authorized.

AUSTRALIAN ONLINE RETURNS

Enjoy free returns on all online orders* within Australia, so you can shop with peace of mind. Find our full return policy & instructions below.

We are able to process refunds or store credit notes in the form of gift cards. (not applicable on excluded items)

CONDITIONS OF RETURN

  • Full priced + up to 20% off* can be returned for a refund or credit note.
  • 20% and greater off* items only eligible for exchange or store credit note. (unless deemed faulty).
  • Items listed as FINAL SALE are not eligible for return and are final sale.

  • Items must not be worn or damaged - shoes with marked or scratched soles or that are not in a saleable condition will not be accepted
  • Must be in all original packaging

Contact hello@thenowherenation.com within 7 days of arrival of shoes to initiate your return request and we will email return label. 

  • Box up your purchase in shipping box that it was delivered in, making sure that your items are all in original shoe box etc and unworn in saleable condition (see conditions above)
  • With shipping label attached drop at your local Australia Post Office
  • You will be refunded (in the payment methods used to purchase) or issued your store credit when we receive the return.

The below are not eligible for return, refund or store credit note and are final sale, so please choose carefully.

  • Shoe care items from Collonil or The Well Heeled
  • Earrings (due to hygiene reasons)
  • Books
  • Candles

For any items deemed to be faulty or not up to standards by customers, please contact us at hello@thenowherenation.com and we will deal with this on a case by case basis.

INTERNATIONAL RETURNS

International returns are at your own cost and remain your responsibility until they reach us. Find our return policy & instructions below.

We are able to process refunds or store credit notes in the form of gift cards. (not applicable on excluded items)

CONDITIONS OF RETURN

  • Full priced + up to 20% off* can be returned for a refund or credit note.
  • 20% and greater off* items only eligible for exchange or store credit note. (unless deemed faulty).
  • Items listed as FINAL SALE are not eligible for return and are final sale.

  • Items must not be worn or damaged - shoes with marked or scratched soles or that are not in a saleable condition will not be accepted
  • Must be in all original packaging
  • Contact hello@thenowherenation.com within 7 days of arrival of shoes to notify us of return.
  • Organise return shipping to the address below. We suggest return shipping with tracking as it remains your responsibility until it reaches us.
  • Box up your purchase in shipping box that it was delivered in, making sure that your items are all in original shoe box etc and unworn in saleable condition (see conditions above)
  • You will be refunded (in the payment methods used to purchase) or issued your store credit when we receive the return.

Return Address

THE NOWHERE NATION
Shop 2/706 Military Road, Mosman,
New South Wales, Australia, 2088
+61 480139161
hello@thenowherenation.com

International returns are at your own cost.

We suggest choosing a return shipping service with a tracking number as the goods remain your responsibility until they reach us.

The below are not eligible for return, refund or store credit note and are final sale, so please choose carefully.

  • Shoe care items from Collonil or The Well Heeled
  • Earrings (due to hygiene reasons)
  • Books
  • Candles

For any items deemed to be faulty or not up to standards by customers, please contact us at hello@thenowherenation.com and we will deal with this on a case by case basis.