Shipping and Returns

    AUSTRALIA:

    Enjoy free standard shipping (orders over $300) and free returns within Australia!

    Shipping -

    REGION DELIVERY CART
    VALUE
    SHIPPING COST




    Australia
    Standard

    (2-6 business days)
    $0 -$299 $10
    $300 + FREE
    Express

    (1-2 business days)
    $0 -$175 $13
    $176 + $20

    Returns -

    • We are able to process refunds or store credit notes (excluding any shoe care products by Collonil or The Well Heeled, books, candles and earrings)
    • Full priced + up to 20% off can be returned for a refund or credit note. (Excluding items see list here)
    • 20-30% off items only eligible for store credit note. (unless deemed faulty)
    • 40-50% off items are FINAL SALE and cannot be returned or exchanged (unless deemed faulty)
    • Earrings cannot be returned due to hygiene reasons.
    • Contact hello@thenowherenation.com within 7 days of arrival of shoes to initiate your return request and we will email return label 
    • Items must not be worn or damaged - shoes with marked or scratched soles or that are not in a saleable condition will not be accepted
    • Must be in all original packaging
    • You will be refunded (in the payment methods used to purchase) or issued your store credit we receive the return.

    For any items deemed to be faulty or not up to standards by customers, please contact us at hello@thenowherenation.com and we will deal with this on a case by case basis.

    INTERNATIONAL:

    Duties and taxes applied by customs at the destination country are not included and will be the responsibility of the customer. 

      Shipping -

      REGION DELIVERY CART
      VALUE
      SHIPPING COST




      New Zealand
      Standard

      (9-15 business days)
      $0 -$175 $20
      $176 + $30
      Express

      (5-10 business days)
      $0 -$175 $30
      $176 + $50




      US & Canada
      Standard

      (10- 25 business days)
      $0 -$175 $25
      $176 + $50
      Express
      (5-10 business days)
      $0 -$175 $40
      $176 + $65




      UK & Ireland
      Standard

      (12 - 24 business days)
      $0 -$175 $30
      $176 + $55
      Express

      (9 -18 business days)
      $0 -$175 $40
      $176 + $70




      Asia
      Standard

      (10- 20 business days)
      $0 -$175 $20
      $176 + $45
      Express

      (6-12 business days)
      $0 -$175 $35
      $176 + $60




      Europe
      Standard

      (10 - 20 business days)
      $0 -$175 $30
      $176 + $65
      Express

      (7 - 14 business days)
      $0 -$175 $45
      $176 + $80




      Rest of The World
      Standard

      (10 - 30 business days)
      $0 -$175 $30
      $176 + $65
      Express

      (10- 20 business days)
      $0 -$175 $45
      $176 + $80


      Returns -

      International returns are at the cost of and remain the responsibility of the customer until they reach us.

      • We are able to process refunds or store credit notes on full price items.(not available on any shoe care products by Collonil or The Well Heeled, book, candles or earrings)
      • Full priced + up to 20% off can be returned for a refund or credit note. (Excluding items see list here)
      • 20-30% off items only eligible for store credit note. (unless deemed faulty)
      • 40-50% off items are FINAL SALE and cannot be returned or exchanged (unless deemed faulty)
      • Contact hello@thenowherenation.com within 7 days of arrival of order to notify of return.
      • Items must not be worn or damaged - shoes with marked or scratched soles or that are not in a saleable condition will not be accepted
      • Must be in all original packaging
      • You will be refunded (in the payment methods used to purchase) or issued your store credit we receive the return.
      • If the value of your order being returned exceeds $1,000 AUD, you will be charged import duties & taxes. This amount will be deducted from your refund.
      For any items deemed to be faulty or not up to standards by customers, please contact us at hello@thenowherenation.com and we will deal with this on a case by case basis.

      Returns should be sent to:

      The Nowhere Nation

      Shop 2/706 Military Road,
      Mosman, New South Wales,
      Australia 2088

      +61 480 139 161
       
      * We cannot guarantee arrival times.