Introducing FREE HOME TRY-ON
Find your perfect fit & style
We are excited to announce our collaboration with Try with Mirra to bring our premium in-store shopping experience to you at home.
It is very important to us that you can confidently find the perfect fit and style when shopping with us online.
Now, you can try our products before you buy, completely risk-free!
Explore this page to see how it works.
FIND THE PERFECT FIT/STYLE Try at home for free before you buy
HOW DOES IT WORK?
- Add to Cart: Use the "Try Before You Buy" button when adding items to your cart.
- Checkout & Authorization: You will be able to checkout for free and won't be charged yet. Choose a card to enter (or paypal) and we'll use this card this payment method when you decide to complete your order. We will place a temporarily freeze the full amount on your card to reserve your items. It will show as pending in your account, but not paid. You won’t be charged until you decide to keep the items.
- Receive and Try: Once your order arrives, you will have 3 days to try on the items.
- Complete Order: After the 3 days trial period, we'll send you a link via email and SMS to access your Customer Portal and complete the order. Select your order and follow the steps to finalise your purchase. You'll only be charged for the items you decide to keep.
RETURNS
If you need to return anything, we'll send you a prepaid return label to download.
Return Guidelines:
Returns must be posted within 3 days of completing the order.
If you return all items from the order, a $10 try on service fee will be applied.
Items must not be worn or damaged - shoes with marked or scratched soles or that are not in a saleable condition will not be accepted.
FAQ
Yes, you can use a discount code, but it must be applied at the time of the initial order. Enter your discount code at checkout before completing your order details. The discount will be reflected in the final amount you pay for any items you decide to keep.
When you use the Free Home Try-On service, you will be asked to provide payment details at checkout. We will then authorize your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage. The authorization simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.
You will only be charged for the items you choose to keep after finalising your order through the Customer Portal.
The Restocking fee is a $10 charge that applies only if you decide to return all items from your order. This fee covers the cost of the service, including shipping, handling, and processing of returns. It is only charged if no items from the order are kept. This fee ensures that we can continue to offer our customers the flexibility to try products at home before committing to a purchase.
Please note this service is currently only available in Australia and for our full priced items (no sale).
We only offer Try at home service on full-priced collection. Currently we cannot offer this on sale items, accessories, shoe care or home decor items (books/candles).
